Check out some of our frequently asked questions
If you require immediate assistance, we recommend that you call and an operator will assist you.
09:00 to 21:00 Los Angeles time
Wanli website design
You need someone who understands what it takes to get the job done right. We specialize in building websites that engage your audience and convert, with the best shopper-friendly layouts, intuitive eCommerce integrations, and helpful resources.
To get a quote, please visit our homepage, where you can book online. Simply enter your address and the final price will appear on the next page. There are no hidden costs, so what you see is what you get.
Our luggage policy is outlined depending on the type of service you request. When booking, please carefully review the luggage restrictions in accordance with the vehicle's luggage capacity. Bringing excessive or oversized luggage may result in the service not being provided or having to order an additional vehicle, incurring additional charges.
Arrival instructions vary by airport and service type. Your driver will usually call or text you, or you will receive a text with arrival instructions on a contact number. If you have booked a Meet and Greet service, your driver will usually meet you in the airport lobby with a sign.
We offer a range of vehicles to suit your needs, and you can select a specific model when booking on our website. Our fleet consists of brand new vehicles that are well maintained and serviced regularly to ensure the comfort and safety of our passengers.
You can book a ride through our online booking website, WeChat, LINE or by calling our 24/7 customer service. Our online booking system is easy to use and you can book your trip in just a few clicks.
We recommend that you book your ride at least 72 hours in advance to ensure a driver is available. However, in emergency situations, we will do our best to accommodate your needs.
At the airport: The time starts counting after the flight arrives. Our free waiting time for international flights is 90 minutes, and the free waiting time for domestic flights is 60 minutes.
Extra time $15/30 minutes
We understand that circumstances may change your travel plans. Please note that credit card processing fees will be charged on all transactions, regardless of whether the reservation is cancelled or not.
If you cancel the trip more than 2 days before the booking date, 100% of the paid amount will be refunded (minus bank fees)
If the trip is cancelled within 24-48 hours of the booking date, 50% of the paid amount will be refunded;
If you cancel your trip within 24 hours before the booking date, the amount paid will not be refunded;
You can pay for your ride through our website using a credit or debit card. We also accept Zelle® transfers, WeChat, and Alipay.
You get an instant quote on our website, and it's all-inclusive pricing! No hidden fees! What you see is what you get.